Red Bow Confections made-to-order products--like our candy and chocolate--are handcrafted with the finest ingredients, so they should be eaten upon receipt. Spices and seasonings should be stored in a cool dry place away from sources of heat and light.
Payment Options, Credit Cards, and Security
We accept credit card payments online. You can contact our Customer Service Team by phone and place an order with your credit card as well. We accept American Express, Discover, Visa, and MasterCard. Please note credit card numbers are encrypted during the purchasing process to ensure appropriate security. For business and corporate customers, we will develop appropriate credit/payment terms on a case-by-case basis.
Sales Tax
Red Bow Confections operates from Chicago, Illinois so orders from customers in Illinois (those with an Illinois address on their credit card billing address) will include applicable Illinois sales tax. Sales tax is added, where applicable, but there is no tax on shipping charges.
Shipping & Handling
Red Bow Confections products are shipped via Federal Express and the United States Postal Service. Currently, we ship only within the 48 contiguous United States. Please note that delivery times in the matrix below begin from when your shipment leaves our facility.
Shipping and handling costs indicated in the table below are per recipient address based on the dollar amount spent on Red Bow Confections products. The shipping method you prefer also determines the overall shipping cost. Shipping and handling charges are required for each recipient address. Please note: In some instances, orders to the same recipient address may have to be split up due to size and weight restrictions of our product packaging. Also, orders over 15 pounds will be assessed additional charges to be determined by our Customer Service Team on a case-by-case basis depending on the shipping location, weight, etc. Our Customer Service Team will contact you in those instances to discuss the various shipping options and associated shipping and handling costs--that is, if they exceed the standard shipping fees outlined below.
|
Purchase Total: |
Standard Delivery & Handling
|
Expedited Delivery & Handling
|
|
$00.00 -- 15.00 |
$8.95 |
$11.95 |
|
$15.01 – 50.00 |
$9.95 |
$13.95 |
|
$50.01 – 70.00 |
$10.95 |
$15.95 |
|
$70.01 -- 89.00 |
$11.95 |
$17.95 |
|
$89.01 -- 102.00 |
$13.95 |
$21.95 |
|
$102.01 -- 150.00 |
$15.95 |
$23.95 |
| $150.01 -- 350.00 |
$19.95 |
$26.95 |
|
$350.01 and above |
15% of order total |
+$12.99 |
We attempt to ship all orders as soon as practicable; however, seasonal demands may limit our ability to ship orders as promptly as we may want to. Our Customer Service Team will update you on any potential delays in shipping your order.
Returns
You must be completely satisfied with our products. Please contact our Customer Service Team if products are damaged in shipping: CustomerService@RedBowConfections.com or 1.888.9Red.Bow.
Fat Free and Sugar Free Products
Currently, we do not offer fat-free or sugar-free products.